Deposit/withdraw

  • General FAQs

  • May I send cash or a cash equivalent such as a money order or Travelers Cheque?

    Cash and cash equivalents cannot be accepted as we are unable to verify the origin of these funds. They will be returned upon receipt.

  • What are the fees for depositing funds?

    Neither Bank of TeleTrade nor TeleTrade charge fees for incoming deposits. We recommend you contact your bank regarding any fees they or their associated intermediary banks may charge.

  • How long does the deposit process take?

    For Wire Transfer, Cashier Order and Credit Card, they take approximately 1-2 business days, often less to process.

  • How can I send funds in a currency not listed on your website?

    TeleTrade has funding instructions for multiple currencies. If you wire funds in a currency other than the denomination of that bank account, the bank will automatically convert it to the denominated currency at an exchange rate specified by them, which may not necessarily be favourable.

    For the list of wire transfer, please click here.

  • What is considered a «third party» deposit?

    Deposits received from an account in a different name and/or held by someone other than the trading account holder constitutes a third party deposit. This also applies to corporate funds received for an individual account and similar scenarios.

  • Does Teletrade accept third party deposits?

    No. TeleTrade cannot accept any payments via a third party. When third party funds be received, we can neither guarantee the receipt nor the return of such payments.

  • I would like to send funds using a different method other than the options you provided. How can I do this?

    The deposit choices that TeleTrade offers have been selected to provide the most convenient and reliable options to fund your account. Any method other than those listed is not recommended and could prevent or cause delays in TeleTrade crediting the funds to your account.

  • Can I send funds through an exchange house?

    TeleTrade cannot accept funds sent through exchange houses. These types of financial institutions are considered high-risk for money laundering. Any funds received via this method will be returned upon receipt.

  • CreditPay FAQs

  • What is the withdrawal procedure when an account is funded by credit or debit card?

    Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card. Please note that the credit card used for funding will be the same card used to return fund to when a withdrawal is requested.

  • Will my credit card deposit be considered a cash advance?

    Card deposits will appear on your card issuer's statement as a «purchase».

  • Will I receive a transaction receipt for my credit or debit card deposit?

    Within minutes of making a deposit, an e-mail containing your transaction information will be sent to the e-mail address as indicated on the online deposit form.

  • My credit or debit card deposit was declined, but my card has been charged. What should I do?

    If your card transaction was declined, the transaction should be lifted from your account normally within a few business days.

  • Will I be charged a fee for currency conversion?

    Credit or debit card transactions are converted to the base currency of your TeleTrade trading account when applicable. You may incur additional fees charged by your credit/debit card issuer for currency conversion.

  • Can I use my Visa Prepaid card or a Gift card to fund my TeleTrade account if my name appears on it and it has a Visa logo?

    Please do not send funds using a Prepaid or Gift Card. The origin of funds using gift cards or prepaid cards cannot be verified and therefore are not accepted. Deposits received in this manner will be returned to the originating card.

  • Wire FAQs

  • To whom should the wire be sent?

    Wire transfers should be sent to TeleTrade-DJ International Consulting Ltd.

  • How long will it take for my wire deposit to arrive?

    Domestic wire transfers generally arrive within 1-2 business days. International wire transfers are usually received within 3-5 business days.

  • I have an account with my local bank. Can I use their online transfer or bill payment service to fund my TeleTrade account?

    TeleTrade does not recommend using an online transfer or bill payment service as a form of deposit due to the likelihood that the funds may arrive at TeleTrade with insufficient account details. If funds are received in this method, TeleTrade may request additional documentation to verify ownership of funds (such as a bank statement showing the transaction).

  • Can I visit my local Bank and use an ATM or ask the teller to deposit funds directly into your account?

    No. ATM or Bank Branch Deposits are typically received by TeleTrade without any information with regard to the account or individual from whom the payment originated. If such deposits are received, TeleTrade will require additional documents for proof of ownership or the funds will be returned. Please note that TeleTrade can neither guarantee the receipt, nor the return of such payments.

  • Withdrawal FAQs

  • How do I withdraw funds?

    It's fast and easy to withdraw funds from your Teletrade trading account. For your convenience, withdrawal requests are submitted online.

    To withdraw funds, please log into «My Teletrade» and click on «Withdraw Funds». A withdrawal request can be submitted online by selecting your withdrawal method and clicking «Submit».We will process your withdrawal request within one to two business days whenever possible.The available withdrawal options and time frames to receive funds are:

    Credit or Debit Card:

    Time frames will vary depending on the credit card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding.

    Bank Wires:

    Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive.

    If you funded your account with a credit card or debit card, it is required to withdraw the principal amount (deposit amount) back to your credit card. The credit card issuer may take from five business days to one billing cycle (approximately thirty days) to post back to the credit or debit card used for funding. When requesting a withdrawal to a credit card, please consider if that card is closed, expired, or a different credit card number has been issued, to choose an alternative method of withdrawal. Returning funds to a closed account can cause a significant delay in receiving funds, and TeleTrade cannot guarantee a time frame in which funds will be received if the requested withdrawal amount is initiated to a closed account. There are no fees for withdrawals by credit or debit card. A small withdrawal fee will be charged for all bank wire requests.

    You can check the status of a withdrawal online by running a report from My Teletrade.

    We have aimed to make the withdrawal process as easy as possible. To find further answers to withdrawal questions, visit the online chat.

  • Are there fees to withdraw funds?

    There are no fees for withdrawals by credit card, debit card. A small withdrawal fee will be charged for all bank wire requests. The type of wire fee that is charged will depend on where your bank is located and whether sending funds to your bank requires the use of an intermediary bank.

  • How long does the withdrawal process take?

    TeleTrade make every effort to process your withdrawal request as soon as possible. Generally, we will process your withdrawal request within one to two business days whenever possible.

    The time required for withdrawal depend on the method you choose:

    Bank Wires:

    Domestic bank wires take about one to two business days and international bank wires take about three to five business days, often less, to arrive.

    Credit or Debit Card:

    Time frames will vary depending on the card issuer and may take up to one billing cycle to post back to the credit or debit card used for funding.

    We have aimed to make the withdrawal process as easy as possible. To find further answers to withdrawal questions, visit the online chat.