Documents & Forms

  • General FAQs

  • How can I send my documentation to Teletrade?

    You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF-no password protection please) to our customer services department at operation@teletrade-asia.com.

  • What information should I include when emailing or faxing documents?

    Please ensure your name and e-mail address are clearly visible when sending documents to TeleTrade. If you have received a temporary ID or account number you may indicate that as well.

  • Why do you need this identification information?

    These steps are taken to ensure the validity of the information on the application and to protect customers from potential fraud. TeleTrade utilizes various identification and verification systems to confirm the identities of our clients. Sometimes, if an identity cannot be confirmed, we ask for additional information to help us do so.

  • My documents are not in English. Will this be a problem?

    TeleTrade has CS team available to translate documents in many languages. In the instance an in-house translator is not available, you may be asked to provide a certified English translation of submitted documentation.

  • ID and Proof of Residence

  • What information needs to be on the government issued photo ID?

    The government issued photo ID must show your name as indicated on the trading agreement and your date of birth. The ID may not be expired. If the ID has expired, but you have been granted an extension, please submit both the ID and extension.

  • What information needs to be visible on my passport or National ID card?

    Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.

  • What can I use for government issued photo ID?

    The government issued photo ID must show your name as indicated on the trading agreement and your date of birth. The ID may not be expired. If the ID has expired, but you have been granted an extension, please submit both the ID and extension.

  • What information needs to be on a proof of residence?

    The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.

  • What types of documents can be used for proof of residence?

    Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.

  • Can I use my office address instead of my home?

    Proof of residence is used to verify the residential address as indicated on the trading agreement. Please provide your residential address.

  • I lease my home and all bills are in the landlord's name. Is this okay?

    We will need a document that indicates your name and the address indicated on your trading agreement. Common solutions are a bank statement or a signed copy of the lease agreement indicating the term of the lease.

  • I do not receive any mail at my home address. Can I provide a document showing my P.O. Box?

    We cannot accept any proof of residence that only provides a P.O. Box. A common solution is to submit a document, such as a utility bill, that shows the service address along with the mailing address.

  • What information needs to be displayed on my Credit/Debit Card statement?

    The statement should be for the card used to fund your trading account. It must be a recent statement (within the last 6 months) and must show the cardholder's first and last name, as well as the last four digits of the card used. The statement must also list the current address as stated on the application (PO Boxes are not acceptable). Deposits will not be applied to the account until all documents have been received when requested.

  • My driver's license has my address on it. Can I use this document for both ID and proof of residence?

    We need two separate documents to satisfy the identification requirements. A driver’s licence may be used as either an ID or proof of residence but cannot be used for both. The driver’s licence must show your first and last name, residential address, date of birth and cannot be expired.

  • My application is for a joint account. Do you need documentation for both account holders?

    Both account holders must provide government issued photo IDs and documentation for proof of residence. If both applicants indicated the same residential address one proof of residence with both names on it is sufficient. If applicants indicated different addresses, we will need a separate proof of residence for each.

  • My application is for a corporate account. Whose name and address should be on the proof of residence?

    The proof of residence submitted for a corporate account should indicate the name and personal residential address of the individual applicant or signatory rather than the name of the corporation. Additionally, TeleTrade-DJ International Consulting Ltd. must collect ID and proof of residence for all parties owning 25% or more of the applying entity.

  • Corporate Documents

  • What is a Certificate of Incorporation?

    A Certificate of Incorporation (also known as Articles of Association) is a document usually filed with local government or other regulatory agency as evidence of business registration. This or other similar authenticating documents must accompany corporate applications.

  • What are Articles of Organization?

    Articles of Organisation state the purpose for which the company was formed, indicate the members of the company, and permissibility of company funds to be used in investments or other similar authenticating documents must accompany this application. This document should also include a breakdown of the shares of the company. If any shareholder owns more than 25% of the company, TeleTrade will require an ID and proof of residence from that individual.

  • What information of my Trust Agreement do you need?

    Opening a Trust account requires the submission of a copy of the Trust Agreement, Trust Authorisation From, and an up-to-date extract from the Trust Deed. The extract of the Trust Deed must verify the following information:

    Full name of the Trust
    Nature or purpose of the Trust
    Country Established
    Trust Settlor
    Full name of each trustee
    Full name of each beneficiary
    Full name of any individual with control over the Trust
    Executed signature page

    To open an account in the name of a trust, the terms of the trust must not prohibit or conflict with the terms of the Client Agreement or Trustee's resolution.

  • What is a Partnership Agreement?

    A Partnership Agreement is a document usually filed with local government or other regulatory agency as evidence of partnership registration. The document states the purpose for the partnership, indicates involved parties, and details permissibility of partnership funds to be used in investments. If the general partner is a corporation or LLC, the corporation or LLC must submit the complete corporate documentation.

  • Account Clarification

  • How can I provide a unique e-mail address?

    Simply send an e-mail to operation@teletrade-asia.com from the e-mail address listed on your application indicating the new e-mail address you wish to use.

  • How can I provide clarification of nature of business?

    Simply send an e-mail to operation@teletrade-asia.com from the e-mail address listed on your application with a few brief sentences about your employment. For example, if you indicated on your application that you worked in sales, for clarification you might indicate what products you sell.

  • How can I provide clarification of source of income?

    Simply send an e-mail to operation@teletrade-asia.com from the e-mail address listed on your application with a few brief sentences about your source of income. For example, if you indicated on your application that you receive income from investments, for clarification you might indicate what types of investments they are.

  • I have declared bankruptcy in the past. What do you need for proof of bankruptcy discharge?

    We will need a court-issued letter indicating you were discharged from bankruptcy.