Login Issues

  • How can I change my trading account password?

    To change your trading account password, just log into your trading platform. Go to ‘Tools’ and then ‘Options’. Click on the ‘Change’ button under the server tab and enter your current and a new password.

    To find more detailed solutions to log-in issues, please visit the online chat with a live representative∶ online chat with a live representative.

  • Why can't I log into my MT4 demo account?

    Demo accounts automatically expire after thirty days. Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. If you receive the error message «account invalid», then your demo account has likely expired. To continue demo trading, please register for a new demo account.

  • How can I change my Personal Page password?

    You can reset your Personal Page password online at Client Login page. Go to «Personal Details» and then «Change Personal Page password». Enter your current and a new password. If you do not remember your current Personal Page password, you can also restore it there. To recover your password you must provide one of the following: Personal Page number or Email or Mobile. A temporary password will be sent to you by Email or Mobile and can be changed after you log in.

    Please note that you cannot change the MetaTrader trading terminal password by this method. The trading terminal password can be changed only in the trading terminal.

    To find more detailed solutions to log-in issues, please visit the online chat.